Upon your arrival at the Moon Palace Resort, you will see many of the Moon Palace Resort staff waiting on the steps leading up to the main lobby of the resort. Once you are dropped off, the staff will take over by assisting you with loading your luggage onto a cart or helping you to carry it to the lobby. A general rule of thumb to follow is to leave a $1 tip per bag (although if you are on an all inclusive trip this is certainly not mandatory, but a nice gesture).
You will walk into one of the most impressive lobbies in all of Cancun. The Moon Palace Resort lobby boasts of marble columns and amazing stained glass ceilings surrounded by lots of hustle and bustle as many vacationers check in and check out at the same times. You will be escorted to a seat to wait for a reservationist or if they are not very busy, you will be escorted to the reservation desk where you will check in. You will receive more information about the Moon Palace Resort, your keys, and receive answers to any other questions you may have. If you wish to exchange your currency, there is a currency exchange desk on site. If you need money from an ATM, there is an ATM in the lobby as well.
You will see many shops and lots of restaurants. There is so much to do at the Moon Palace Resort so you will want to get right to your room, get settled and get ready to explore your amazing surroundings. The attendant will then show you to your room.
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